48hr despatch

Most products despatched within 2 working days of proof approval. Find out more>>

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Once we've received your approval of our proof, all orders are despatched within 2 working days (except Presentation Folders and Brochures/Booklets which are despatched within 5 working days).

If you request a printed proof, it will be sent via First Class Royal Mail post on the same day we receive your order*

If you request an on-screen (PDF) proof, it will be emailed to you on the same day we receive your order.*

Please note we cannot begin to print your order until we receive your approval of our proof.

You can track the progress of your order at any time by logging into your account and selecting 'view/track orders'.

*Applies to orders received before 2pm Monday-Friday (excluding Bank Holidays and Christmas shutdown). If we encounter problems with your artwork, there may be a delay whilst these are resolved. If we're creating artwork on your behalf, an initial on-screen (PDF) proof will be supplied to you within 2 working days, so please allow extra time for proofing and amendments. All orders are delivered via Interlink overnight courier. Deliveries can take place at any time between 8.30am and 5.30pm. A signature is required.

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We can print directly from most popular PC and Mac file formats, including:

Acrobat PDFs (preferred)
JPEGs (preferred)
QuarkXpress
Illustrator
Freehand
Photoshop
Publisher
InDesign
Word
Powerpoint
Corel
Serif PagePlus

When we receive your artwork we'll check your files for compatibility and let you know if we find any obvious problems.

Resolution

Before sending us your artwork, please note that a photograph or other pixel-based image needs a resolution of just 72 dpi (dots per inch) to display correctly on screen. However, our high resolution printing presses require images at around 300 dpi - anything less may print with a pixilated 'jaggy' look. Please check the resolution of your images carefully - just because they look good on screen doesn't mean they'll print properly!

Quiet Area

If you know all about creating artwork and are comfortable adding 3mm bleed and crop marks then great. If all this sounds like Double Dutch then don't worry, our talented designers will handle this for you.

All we ask is that you leave a 3mm 'quiet' area around the edge of your artwork. Although we use state-of-the-art equipment, some movement is inherent within all printing processes. If important elements of your design are placed too close to the edge of the paper, not only will it look unprofessional, but there's a chance they may get trimmed off. So we ask that you avoid placing text or any other vital elements of your design within 3mm of the edge of the paper. That doesn't mean you can't extend a background image or colour into this area. That's fine of course. But please don't put your contact details along the very edge of the sheet. We'd hate your phone number to end up on our cutting room floor.

Solids

Our printing presses are capable of truly amazing results. However, good quality results rely on good quality artwork and there are a couple of considerations you should keep in mind when creating your artwork files...

Large areas of solid colour are a printer's worst nightmare. Whilst darker colours usually reproduce very well, large areas of a lighter colour can sometimes suffer from banding (faint stripes). For best results, use a mix of all four CMYK colour channels or avoid large solid areas by adding textures or images.

If you'd like to find out more about creating artwork, visit Tom The Printer's blog:

What is printing bleed?

Image resolution - an essential guide

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