Which file formats do you accept?
If you've created your own artwork, we can print directly from most popular PC and Mac file types including:
For further information about creating artwork, refer to our Artwork Guidelines.
Do you provide artwork templates?
Yes, at the top of each product page there is a 'Templates' tab. Here you will find artwork templates for most standard products in EPS, PDF and JPEG formats.
Your prices are amazing! Does that mean the quality of your printing isn't very good?!
No... definitely not! We use the latest state-of-the-art printing presses to produce stunning full colour print. But don't just take our word for it...
"The print quality is really excellent."
Ralph - Hemel Hempstead
"I am very impressed with the quality."
Simon - Birmingham
"Your customer service has been excellent and the final product is fantastic."
Hazel - Manchester
"Your company knocks spots off the competition! I am very happy with the proof."
Karen - Ashford
"We received the leaflets this morning, they look great."
Vicky - Wolverhampton
However, good quality results rely on good quality artwork and there are certain considerations you should keep in mind when creating artwork for print. Please refer to our artwork guidelines for more information. For best results, let one of our designers create professional artwork for you.
Can I supply a printed sample so that you can match the colours?
Colours reproduce slightly differently depending on the printing process used. Even atmospheric conditions and different paper types can affect colour reproduction. As a result, it's unlikely that something we print will exactly match a printout from your desktop printer or something you've had printed previously. Although blues will still be blue and reds will still be red, the exact colour hue may not be quite the same.
If we were to reconfigure the colour settings of our presses for each and every order it would mean a lot of work and a huge increase in our prices. Our many satisfied customers agree that high quality printing and amazing low prices are more important than exact colour matching, so we print everything using the same industry standard colour settings.
When will I receive my proof?
We will send out your proof via Royal Mail first class post on the same day as we receive your order and artwork. If you've opted to receive an on-screen (PDF) proof, this will be emailed to you by 5.00pm.*
If you've chosen to take advantage of our artwork or design services, an on-screen (PDF) proof will be emailed to you within 2 working days of order. A printed proof will be supplied for your approval once we have completed any amends you have requested.
* Applies to Print orders received before 2pm Monday-Friday (excluding Bank Holidays and Christmas shutdown). If we encounter problems with your artwork, there may be a delay whilst these are resolved.
Do I need to approve a proof?
Yes. We cannot begin to print your order until we receive your approval of our proof.
StressFreePrint are fairly unique for an online print company. Whilst some of our competitors charge £40+ for a printed proof, we offer one FREE with every order. Why? Because we think it's important that you see how your document will look BEFORE we print it.
We'd prefer you to see a printed proof as it provides a much better impression of how your finished document will look when printed. However, if don't have time to wait for a printed proof to drop through your letterbox, we can supply an on-screen (PDF) proof via email instead.
Please note that our proofs are not colour accurate. We provide proofs so that you can double check the content and layout only.
I've spotted a problem with my proof - can I make changes?
Using our on-line system (full details are supplied along with your proof) you can choose to either upload revised artwork or ask us to make the changes on your behalf. Another proof will then be supplied for your approval.
We make a small charge to cover the cost of processing your new artwork or to carry out your amends (usually £10.00*). Therefore, please make sure you carefully check your artwork for typing errors, low resolution images and formatting problems BEFORE you supply it to us!
Obviously, if the problem is our fault, we'll sort it out free of charge.
* Prices subject to VAT where applicable. Complex amendments may be subject to additional charges. In this instance, a member of our customer service team will contact you to confirm the cost and obtain your approval to proceed.
How quickly will you print my order?
Once we have received your approval of our proof, we despatch most products within 2 working days (turnaround does not include the day we receive your approval). Delivery is via overnight CityLink courier. Please refer to individual products for more details.
What time will the delivery take place?
Deliveries can take place at any time between 8.30am and 5.30pm. A signature is required. You can track the progress of your orders and deliveries by logging into your account.
I want to cancel my order. Will I get a full refund?
If you need to cancel an order, please let us know as soon as possible. We will need to charge for any time and materials we've used up to the point of cancellation so the sooner you cancel your order, the less it will cost.
You'll receive a full refund if your order is cancelled before a proof has been produced. A small charge (10% of total order value, subject to a minimum charge of £10) will apply if we've already processed your artwork and created your proof. If your order is cancelled after a proof has been produced, we will also need to pass on the cost of any additional time and materials used. Unfortunately, we're unable to provide a refund in the event that your order is cancelled after it's been printed. To find out the current status of your order, log into your account and click on 'View/Track Orders'.