Privacy Policy
By making a purchase on our secure server, you are protected by Secure Socket Layer (SSL) technology. This
technology allows us to use advanced encryption tools to protect information transmitted between your computer
and our server. Through encryption, all the personal information you enter, including your name, address and
card information, is converted into code and securely dispatched over the internet. All data used within our
office is protected by our secure fire-walled system and we have taken all reasonable steps to ensure that
security measures are in place to protect your information.
What information we hold about you
If you've bought something from us we will have your email address, phone number and address details on file. If you choose to deliver proofs or items to a third-party we will also have their name and address. This information is only used to deliver your orders and to contact you.
Credit card security is our primary concern. Therefore, we do not access or store your credit / debit card data. We only record the information we need to answer any queries you may have regarding your payment i.e. type of card used, last four digits of the card number and expiry date. We also record the reference number of your transaction. We do not access or retain any other information about your card. When you enter your credit/debit card details via our website, this information is encrypted and forwarded directly to our payment service provider Secure Trading who then verify the information provided with your card provider. For your added peace of mind we also utilise the latest card security technologies including Mastercard SecureCode and Verified by Visa.
You may wish to take advantage of our 'Save Card' facility. This allows you to 'save' a payment card within our system so that you do not need to enter the information again when placing future orders. If you select this option, no additional information about your card is recorded or retained by us. We simply quote your original transaction reference to request a 'repeat transaction' from your card provider. To prevent fraudulent use of your account, we always ask you to enter the three digit security number (CV2) from the back of your card before processing any transactions.
If you've bought something from us we will have your email address, phone number and address details on file. If you choose to deliver proofs or items to a third-party we will also have their name and address. This information is only used to deliver your orders and to contact you.
Credit card security is our primary concern. Therefore, we do not access or store your credit / debit card data. We only record the information we need to answer any queries you may have regarding your payment i.e. type of card used, last four digits of the card number and expiry date. We also record the reference number of your transaction. We do not access or retain any other information about your card. When you enter your credit/debit card details via our website, this information is encrypted and forwarded directly to our payment service provider Secure Trading who then verify the information provided with your card provider. For your added peace of mind we also utilise the latest card security technologies including Mastercard SecureCode and Verified by Visa.
You may wish to take advantage of our 'Save Card' facility. This allows you to 'save' a payment card within our system so that you do not need to enter the information again when placing future orders. If you select this option, no additional information about your card is recorded or retained by us. We simply quote your original transaction reference to request a 'repeat transaction' from your card provider. To prevent fraudulent use of your account, we always ask you to enter the three digit security number (CV2) from the back of your card before processing any transactions.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track deliveries and review past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also send out a regular email newsletter which includes details of our current special offers. You can unsubscribe at any time by clicking on the link at the bottom of our newsletters.
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track deliveries and review past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also send out a regular email newsletter which includes details of our current special offers. You can unsubscribe at any time by clicking on the link at the bottom of our newsletters.
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include our courier company so that they are able to deliver your order. By using our web site you consent to us using the personal information you have given StressFreePrint, as outlined in this Privacy Policy.
We may have to disclose some of your information to service suppliers to help complete your order. These parties include our courier company so that they are able to deliver your order. By using our web site you consent to us using the personal information you have given StressFreePrint, as outlined in this Privacy Policy.
What other information do we collect?
We collect information of a general nature about how many 'hits' our website gets. We also monitor the site traffic patterns which tells us which areas of the site are being visited more than others. This helps us to build a more useful site in subsequent re-designs. We don't track individual user's pathways through the site.
We collect information of a general nature about how many 'hits' our website gets. We also monitor the site traffic patterns which tells us which areas of the site are being visited more than others. This helps us to build a more useful site in subsequent re-designs. We don't track individual user's pathways through the site.
Cookies
Our site uses 'cookies'. Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.stressfreeprint.co.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.
Our site uses 'cookies'. Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.stressfreeprint.co.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.